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CTI/TAPI Integration with NAV

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    Posted: December 04 2015 at 9:38pm
Hi,

Ok, am trying to set up a CTI for a client who currently uses NAV 2013 R1 and a Matrix PBX system.

Here are steps have taking

Have installed the TAPI driver for the PBX, obtained from the vendor.

Configured based on the vendors manual guide(PBX IP address, CTI port all configured)

What beats me at first was, expectedly by default the phone Icon should get enabled, it didn’t till I edited the phone no. property of ExtendedDataType. That solved

I noticed it calls up my skype app automatically which doesn’t work for the client. We need to be able to call windows dialer client automatically. This didn’t happen until I amended the cal code on the Contact Card.

MY challenge currently is once the outgoing call is initiated for NAV and passes through windows dialer, the user line has to be selected thru Tools > Connect Using > Line: intermittently at almost every call. This defeats the whole aim of achieving a seamless CTI integration with NAV using TAPI

Currently, we can call out from  NAV thru windows dialer, but the repetitve selection of the user ext/line on the dialer is what we trying to by pass or elimanate.

Can anybody help, Am hoping there should be a means of permanently setting each user line on windows dailer or possible passing the User ext line within the Tapi management class.

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