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Divide by Zero when receipt tries to print

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cchang View Drop Down
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Joined: June 19 2013
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Post Options Post Options   Thanks (0) Thanks(0)   Quote cchang Quote  Post ReplyReply Direct Link To This Post Topic: Divide by Zero when receipt tries to print
    Posted: June 19 2013 at 9:24am
Hello,

Here is the setup:
1. Migrating from Windows XP to Windows 7.
2. We are upgrading our peripherals. 
3. We are using RMS 2.0 SP 3 with a custom receipt format.
4. New peripherals have been tested and are working properly.

Here is the issue that I am running in to:
Whenever a receipt is sent to the new receipt printer from POS after a transaction, the program throws up a divide by zero error and crashes POS to the desktop. This appears to only happen when a receipt is sent to the printer during the transaction process. We are able to print duplicate receipts from previous transactions.

Any help would be greatly appreciated.

Thank you.
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