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Microsoft Dynamics Vs

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rsplajit View Drop Down Member Member

Joined: December 26 2011
Location: India
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    Posted: December 26 2011 at 4:54am
Hello Friends,
Can you please explain me briefly the difference between Microsoft Dynamics CRM and

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bailliejoanna View Drop Down Member Member

Joined: August 25 2013
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Microsoft Dynamics CRM
One-price-for-all functionality
Microsoft Dynamics CRM Online is offered at one-price-for-all functionality.  Partner solutions are an additional cost, but often cost customers significantly less than and can provide far more value.​

Starting at $44/user/month3

High price and hidden charges CRM editions are priced at a premium relative to the other vendors in the CRM industry.  In fact, customers should beware of upcharges and hidden charges as terms are negotiated, and they should also know that lower priced editions often do not have needed functionality. ​

Starting at $125/user/month2

99.9% Service Level Agreement (SLA)
​Microsoft Dynamics CRM Online offers a financially backed, 99.9% uptime SLA.  Microsoft has consistently delivered an extremely high rate of uptime since the service was launched in April 2008, and we’re accountable to customers if the service does not meet SLA standards.
No Service Level Agreement (SLA)
​ does not offer a service level agreement.
SharePoint sites interoperability
Microsoft Dynamics CRM Online provides license holders with 5GB of storage (as opposed to the 1GB that offers), allowing businesses to store much more content directly within the product.  Additionally, Microsoft Dynamics CRM interoperates well with SharePoint, giving businesses a fast and simple way to leverage their existing investments in Microsoft SharePoint.​

Store up to 5 GB of data - learn more  
Limited content access offers a content library within its CRM solution, but only users that have licenses can access its files.  Additionally, charges approximately two times the extra storage fees compared to Microsoft Dynamics CRM Online, making an external file repository, like SharePoint, a necessity for many customers.  And to make things more challenging, does not have SharePoint integration out of the box.

Orders & invoice tracking
​Microsoft Dynamics CRM automates the Quote to Invoice business process and helps reduce clerical errors by sharing product, discount, shipping, taxes, and contract terms with other systems (e.g. ERP).  With Microsoft Dynamics CRM, we’ve made it possible to improve visibility of important information across the business, in turn helping drive sales productivity and improving customer service excellence.
Doesn't close the loop
​For all organizations, the customer lifecycle is inextricably linked to other functions across a business, most notably the processes of taking orders and invoicing customers. customers who need order and invoice tracking are forced to build both objects and processes themselves, and that all takes time and money.
Strong offline productivity
​Microsoft Dynamics CRM can access offline data through Microsoft Outlook.  And Outlook users can keep an entire copy of their CRM information locally on their computer, allowing them to be productive when they’re working without internet connectivity.
Incomplete offline solution allows users to access some CRM data through an offline client with some editions—for a premium price.  In fact, the lowest list price available with offline access to CRM data is $90/user/month1 – more than double the regular list price ($44/user/month) of Microsoft Dynamics CRM Online.
Office fluent user interface
​Microsoft Outlook users intuitively know how to use Microsoft Dynamics CRM because of its interoperability with, and functionality within, Microsoft Outlook.  As a result, users are able to adopt it more readily and companies quickly capture value from their Microsoft Dynamics CRM deployments.
Counter intuitive processes offers a Microsoft Outlook add-on that behaves as a simple synching engine on some, but not all, CRM information.  As a result, forces redundant activities (e.g. copy, paste) and counterintuitive processes on users, increasing probability of errors and negating productivity gains that could otherwise be accomplished.​

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Akshay_M View Drop Down Member Member

Joined: July 04 2019
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Akshay_M Quote  Post ReplyReply Direct Link To This Post Posted: March 31 2020 at 4:56am

I would say people and organizations that are comfortable with Office 356 Business Essentials and other Microsoft products should consider MS Dynamics CRM since it integrates well with these products. Other apps such as QuickBooks Enterprise also integrate well with Dynamics

Salesforce on the other had is a market leader. It has a mature marketplace AppExchange for Apps build over Salesforce while MS Dynamics CRM lacks big time on the marketplace front.

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