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Invalid customer?

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Flynno View Drop Down Member Member

Joined: June 30 2011
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    Posted: June 30 2011 at 7:16am
I am using Great Plains 2010.  I am having an issue with one single customer.  We have a customer who has past balances owed, I am not a proficient Great Plains user, but when going into recognize revenue within great plains to try to resolve the balance and view its activity I am prompted for a customer upon selecting the customer I receive an error "The customer is not valid." 

I am able to actually bring the customer account up as with any other customer in customer lookup.  However the recognize revenue states the customer is invalid and this is the only customer that throws this error.  Does anyone know why such an error would be present?

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